Refund policy

Shopping is not yet live at ORIN. We are currently inviting registrations for the ORIN Founding 50 and are not accepting orders or payments. The policy below explains how returns will work when purchases open.

30-day returns

You will have 30 days from receiving your ORIN piece to request a return. For a return under this 30-day policy, the piece should be unworn, in its original condition and packaging, with proof of purchase.

To request a return, email rajneet@orinfine.com with your order number. We will provide the return address and instructions. Please contact us before sending your piece so we can help you through the process.

Damaged, faulty or incorrect pieces

Please inspect your order when it arrives. If your piece is damaged, faulty or incorrect, contact us at rajneet@orinfine.com as soon as you can. We will review the issue and explain the next steps. Your statutory rights are unaffected by our 30-day returns policy.

Exchanges

If you would like a different piece, please contact us. We can help arrange a return where eligible, after which you can place a new order.

Your cancellation rights

Customers buying online in the UK or EU may have a legal right to cancel within 14 days of receiving an order, without giving a reason. These rights apply alongside ORIN’s 30-day returns policy and may differ from its conditions. Contact us by email if you wish to cancel; we will explain how to return your order.

Refunds

We will email you once we have received and checked your return. Approved refunds will be sent to your original payment method. We aim to process them within 10 business days, although your bank or card provider may take additional time to show the funds.

If more than 15 business days have passed since we confirmed your refund, please email rajneet@orinfine.com